Mike Creech Merch · Last updated September 9, 2026
Cancelling before production
You may cancel for a full refund, including shipping, if you email contact@mikecreech.com before we submit your order to production. Include your order number and tell us that you want to cancel. We will use the time your request was received to determine eligibility and confirm the cancellation by email.
After submission to Printify
Our merchandise is made to order. Once we submit your order to Printify for production, cancellation and change-of-mind refunds are no longer available. We do not accept returns or exchanges for a change of mind, an incorrect size selected at checkout or an unwanted colour. Please check the size guide and your selected options before ordering. This does not affect your rights when goods are faulty, incorrect, not delivered, or otherwise covered by applicable consumer law.
Damaged, defective or incorrect items
Email us as soon as possible with your order number, a description of the issue and clear photos. Please report damage or manufacturing defects within 30 days of delivery so we can submit a claim within our production partner’s claim window. This supplier claim window does not shorten any legal rights you may have.
For a confirmed damaged, defective or incorrect item, we will arrange an appropriate replacement or refund. Please do not send an item back without contacting us first; we will let you know if a return is needed and provide instructions. Do not send merchandise to an address printed on the parcel unless we instruct you to do so.
Missing deliveries and address mistakes
Contact us if your order is missing or tracking appears incorrect. We will investigate with the fulfillment provider or carrier. If an incorrect address supplied at checkout causes a delivery failure, any proposed reshipping or replacement charge will be explained before you agree to it.
Refunds
We issue approved refunds through the store to the original payment method wherever possible and email you when the refund has been submitted. Your bank or payment provider determines when it appears in your account. If a refund has not appeared, contact us so we can check its status.
Your consumer rights
These store policies apply in addition to your rights under applicable consumer protection law. Nothing here excludes mandatory remedies, cancellation rights or refund rights.